Can I get a refund on my PikPak purchase?

After you purchase a PikPak premium membership, the payments are generally non-refundable unless some force majeure events prevent PikPak from providing services. If you encounter payment issues, you can contact support@mypikpak.com for assistance.

In certain limited circumstances, PikPak can provide refunds for your payment:
1. If you believe there is an error in PikPak's charges, you must contact us within 30 days after the charge for a refund.
2. If you mistakenly purchased a membership and have never used the premium's rights (Such as you have not stored or transmitted any content since purchasing the premium membership), you must contact support@mypikpak.com within 24 hours to arrange a refund.

If you meet the above two situations, please send us a screenshot of your payment (with order number) and your account number (usually your login email address) to support@mypikpak.com. We will operate a refund for you after verifying the situation.

Aside from the above situations, other purchases made on PikPak are considered final and non-refundable unless determined by Singapore law, specific service offerings, or PikPak's discretion.