Help Center

  • Beginner Tutorials
  • Account
  • Premium
  • File Saving
  • Playback and Download
  • File Management
  • File Sharing
  • Referral Program
  • Security and Legality
  • Vault
    • About the Vault
    • Setup & Unlock
    • File Management
    • Encrypted Sharing
    • Account & Settings
  • Help Center
  • Vault
  • Setup & Unlock

Setup & Unlock

  • Is the Vault free? Who can use it?
  • How do I set up the Vault?
  • What is the Recovery Key, and why is it important?
  • What is biometric unlock?
  • Are there requirements for the Vault Password?
  • What should I do if I forget my Vault Password?
  • What if I lose my Recovery Key?
  • Can I change my Vault Password?
  • What is a Vault reset, and how does the process work?
  • Does the Vault lock automatically?
  • Are my files secure and cryptographically protected when the Vault is locked?
  • Can I lock the Vault manually?
  • Why is my Vault sometimes still unlocked when I open the app?
Feedback
PikPak
What is PikPak
Cloud-Based BitTorrent
Premium Features & Price
Platform
PikPak Mobile App
PikPak Desktop App
PikPak TV App
PikPak Web Drive
PikPak Browser Extension
Legal
User Agreement
Privacy Policy
Premium Agreement
Anti-Abuse Policy
Child Sexual Abuse Policy
Copyright Infringement Policy
Copyright Takedown Request
Transparency Report
Resources
Blog
Help Center
FAQ
Contact Us
Follow PikPak:
PikCloud Pte. Ltd.© 2026